Lodge a complaint

At Supply Nation, we are committed to delivering high-quality services to our Indigenous businesses, corporate, government and not-for-profit members, partners, and stakeholders. We recognise that feedback, including complaints, is a valuable opportunity to improve our services, systems, and relationships.

Our commitment

  • Providing clear and accessible ways for people to make complaints
  • Treating all complaints seriously and respond in a timely, respectful, and fair manner
  • Ensuring that no one is disadvantaged or treated unfairly for making a complaint
  • Protecting the privacy and confidentiality of all parties involved
  • Using complaints as a tool for learning and continuous improvement
  • Complying with all relevant laws, regulations, and standards

Who this applies to

  • This policy applies to all Supply Nation members (government, corporate and not-for-profit organisations) and Registered and Certified Suppliers (Indigenous businesses). This extends to a complaint about a Supply Nation Board member, employee, or contractor. It covers complaints made by or about:
    • Our services or products
    • Our member or supplier conduct
    • Our people or representatives
    • Our complaint handling processes
  • We are committed to ensuring that a person who raises a concern feels heard, respected, and supported with a complaints experience that honours diversity, recognises cultural safety, and supports individuals in a way that is inclusive and understanding

Who this does not apply to

  • Employment related disputes which are covered by the Supply Nation Grievance Policy
  • When an external body is the responsible organisation and Supply Nation does not have the power to carry out an effective investigation into the affairs of third parties such as the Australian Securities and Investments Commission (ASIC) or the Australian Competition and Consumer Commission (ACCC).
  • Commercial disputes involving members and/or suppliers (e.g. nonpayment of services / products / wages).
  • Misconduct or improper state of affairs or circumstances in relation to Supply Nation (criminal activity / breach of law) and should be dealt with under the Supply Nation Whistleblower Policy.

How to make a complaint

For more information, view our complaints handling policy here.

Lodge a complaint