Veolia & Pacific Services Group Holdings

The Certified Supplier: Pacific Services Group Holdings

Pacific Services Group Holdings Pty Ltd (PSGH) was certified by Supply Nation in June 2012. The business provides commercial and residential building services to the mining, hospitality, retail, hotel, education and property maintenance sectors Australia-wide. PSGH help their clients choose their location, construct the premises, fit out the interior and manage refurbishments over time. PSG People is a branch of PSG Holdings, and they provide labour hire, recruitment and traffic management services. Mark Coleman is the General Manager of the Construction Division at PSG Holdings, and he has been instrumental in engaging Supply Nation Members as business partners. 

The Member: Veolia

Veolia is a global leader in environmental solutions. They became Supply Nation Members in May 2012. Veolia has been creating global and integrated solutions for public and private sector clients all over the world for over 155 years. The company is present in more than 177 countries across the world, and works to create solutions that achieve a balance between human development and environmental protection. Veolia comprises four divisions: Veolia Water, Veolia Transport, Veolia Environmental and Dalkia Energy Solutions.

Veolia works closely with all government sectors to provide sustainable development in burgeoning urban environments, rural and industrial regions. They implement vital water and energy infrastructure, through to reducing waste and increasing residential recycling. Veolia currently undertakes efforts to improve the quality of drinking water in remote Indigenous communities in far northern NSW. Brett Beattie, Group Procurement Manager for Veolia Water, has said the company is invested in increasing engagement with Indigenous suppliers and creating new opportunities. “Veolia embraces the supplier diversity concept, and as we expand I expect to see us working with Indigenous suppliers more frequently,” he explains.

The Opportunities and Outcomes

Mark was looking at opportunities to partner with a Supply Nation Member company. As PSG Holdings offer construction services and PSG People offer labour hire, recruitment and traffic management, Mark felt that the company could offer the appropriate services to Veolia.

He took a proactive approach and contacted Brett directly. PSG People were initially contracted to provide labouring staff for the Kurnell desalination plant. This expanded to various other Veolia sites throughout New South Wales. Brett was impressed with Mark’s approach. According to Brett: “He showed initiative and tenacity. It was great that he grabbed the opportunity for PSG when he saw it. He didn’t sit back and wait but rather he kept in contact with us and really made it happen.”

Mark was keen to show that as a Supply Nation Certified Supplier, the quality and capability his organisation offers is on par with other suppliers. “The calibre of the labour we supplied helped the Veolia team realise our services and expertise is of a high standard. We are very grateful to Brett and the team for having the courage to use our services and see that Indigenous businesses can deliver like-for-like products and services given the opportunity,” he says. Mark was invited by Damien Sheehy, Procurement Manager for Veolia Water NSW, to present their business case at the Veolia Water State Management Meeting. Being able to showcase PSG to Veolia executives was a unique and beneficial opportunity for Mark and the team.

Veolia has industrial contracts involving operations and maintenance on remote sites throughout Central Queensland. As there are Indigenous communities living in these areas, it is an opportunity for PSG People to provide Indigenous contractors. “We’ve had good feedback on the subcontractors provided by PSG People, so we would like to continue to use their services and provide these opportunities to the Indigenous communities,” Brett says.

How Supply Nation was able to help

Brett believes Certified Suppliers should have confidence in approaching Supply Nation corporate and government Members. He says Supply Nation Members are likely to show an interest and maintain contact, even if no immediate contract is available. Brett advises Certified Suppliers to consider Mark’s proactive approach. “Even if a Supplier were knocked back, it’s important to keep moving on as the right opportunity will eventually arise. In some cases, the one that didn’t work out will lead to the right partnership," he continues.

Mark agrees with this approach: “We’ve noticed that when engaging with the large tier-one organisations, it tends to take approximately six months from the point of contact to when the partnership really develops some traction. It’s about the bigger picture and long-term success. I’d encourage other Indigenous businesses to keep moving forward and don’t let the knock backs keep you from making further enquiries.”

Brett attended Connect 2013 in Melbourne, and was impressed with the range of businesses on display at the tradeshow. “The event demonstrated the professionalism and diversity of the businesses. I noticed a lot of them would lend themselves well to Veolia, and I have been thinking of ways we can further engage with Certified Indigenous Suppliers,” he concludes.